Privacy policy

1. Who is responsible

Qovant ("Qovant", "we", "us") is responsible for the personal data described in this policy, which applies to the qovant.ai website and our contact channels. For any privacy question, write to us at hello@qovant.ai.

Legal name: Qovant SpA · Tax ID (RUT, Chile): 78.228.688-9 · Address: Merced 838, oficina 117, Santiago, Chile.

This document is also our privacy notice (aviso de privacidad) for the purposes of Mexican law.

2. What data we handle

We only handle the data we need to help you and provide our services:

• Contact and company details you give us when you write to us, book a meeting or hire us: name, company, role, email, phone, country and what you tell us about your operation.
• Website chat messages: what you write to the AI agent and the language of the page. Please don't share sensitive data in the chat, such as health information, financial details or passwords.
• Technical data: IP address, browser and device type, pages visited, date and time, logged by our servers and providers to run and protect the site.
• Client data: contact details of the people who represent the client company, billing details and the communications that are part of the service.

We don't ask for sensitive personal data. The savings calculator runs in your browser: the values you enter aren't sent to Qovant unless you choose to send them on WhatsApp.

3. What we use it for

We use your data for these purposes, each with its legal basis:

• Answering your questions via chat, WhatsApp or email, with your consent and based on our legitimate interest in responding to requests.
• Preparing the assessment, sending proposals and providing the services you hire, as pre-contractual steps and to perform the contract.
• Invoicing and meeting legal obligations, including tax and accounting.
• Protecting the site and preventing abuse, for example by limiting how many messages each visitor can send in the chat, based on legitimate interest.
• Sending you information about our services, only if you agree. You can unsubscribe at any time.
• Measuring how the site and our campaigns perform, only if you accept analytics or marketing cookies.

The first three purposes are necessary to serve you; the others are optional and you can opt out by writing to us, without affecting the service. We don't sell or rent your data, and we don't use it to train artificial intelligence models.

4. The AI chat agent

• Chat answers are generated by an artificial intelligence model (currently Claude, by Anthropic) based on Qovant's information. They are for guidance only: the binding terms are those in your proposal or contract.
• To answer, your messages and the conversation history travel encrypted to our server, hosted on Supabase, and to the model provider. Qovant doesn't store the content of website chat conversations: we only log technical usage data, such as the number of messages, their duration and the language.
• The model provider processes the messages to generate the answer, under commercial terms that don't allow it to use them to train its models, and may keep them for a limited period for safety reasons, according to its own policies.
• The conversation only lasts while the page is open; when you close it, it's cleared from your browser. If the AI agent isn't available, the chat replies with predefined answers that run in your browser, without sending your messages.
• If you'd rather not use the chat, write to us by email or WhatsApp.

5. Who we share it with

We only share data when necessary and with appropriate safeguards:

• Providers that help us operate, who process data on our behalf under confidentiality and security obligations: website hosting (Hostinger), infrastructure and databases (Supabase), artificial intelligence models (Anthropic and, in client projects, others such as OpenAI or Google), messaging (WhatsApp, by Meta), email and scheduling, and the site's typefaces (Google Fonts).
• Authorities, when required by law or to defend our rights.
• A successor, if Qovant merges or sells its business, who must honor this policy.

When you click WhatsApp or the booking button, you move to a third-party service that handles your data under its own privacy policy.

6. International transfers

Some of our providers process data outside your country, including in the United States. In those cases we choose providers with recognized security standards and contractual data protection obligations, so your data keeps an adequate level of protection wherever it's processed.

7. How long we keep it

• Inquiries and sales conversations (email, WhatsApp, scheduling): up to 24 months after the last contact, unless you ask us to delete them sooner.
• Client data: for as long as the relationship lasts and, afterwards, for the periods required by tax and accounting laws.
• Technical data: for limited periods, depending on each provider's settings.
• Website chat: Qovant doesn't keep the content of conversations.

Once those periods end, we delete or anonymize the data.

8. How we protect it

We apply reasonable technical and organizational measures: encrypted communications, role-based access, activity logs, credentials stored as secrets outside the code, confidentiality agreements and providers with recognized security standards. No system is infallible: if an incident ever affects your data, we'll let you know and act as the law requires.

9. Your rights

You can ask us at any time for:

• Access: to know what data about you we handle and why.
• Correction: to fix inaccurate or incomplete data.
• Deletion: to erase your data when it's no longer needed or you withdraw your consent.
• Objection: to object to a use of your data, including marketing communications.
• Portability: to receive your data in a structured, commonly used format.
• Restriction: to temporarily suspend a use of your data.
• Withdrawal of consent, where consent is the basis for the processing.

Depending on your country

• United States: depending on your state of residence (for example, California), you may have the right to know what data we handle, access it, correct it and delete it. We don't sell personal data or share it for advertising based on your activity on other sites, and we won't discriminate against you for exercising your rights.
• Mexico: you can exercise your ARCO rights (access, rectification, cancellation and opposition), revoke your consent and limit the use or disclosure of your data, under the Federal Law on the Protection of Personal Data Held by Private Parties.
• Chile: you have the rights granted by Law No. 19,628 on the Protection of Private Life and, once in force, Law No. 21,719.

How to exercise them

Write to us at hello@qovant.ai with the subject "Privacy", stating your name, the right you want to exercise and, where relevant, the data it concerns. We may ask for information to verify your identity. We reply within 20 business days at most, or sooner if the applicable law requires it. If you're not satisfied, you can contact the data protection authority in your country.

10. Cookies and privacy signals

We use cookies and similar technologies as described in our Cookie policy: necessary ones always work; analytics and marketing ones only if you accept them. If your browser sends a Global Privacy Control or Do Not Track signal, we treat it as a refusal of optional cookies.

11. Minors

Our services are aimed at businesses, not at anyone under 18. We don't knowingly collect data from minors; if you believe a minor has given us their data, write to us and we'll delete it.

12. Changes to this policy

We may update this policy to reflect changes in our services or the law. We'll publish the current version on this page with its date and, if a change is significant, we'll highlight it on the site.

13. Contact

For any question about this policy or your data, write to us at hello@qovant.ai.